Optimize and sustain your refrigeration & HVAC performance

SOURCE SERVICE & MAINTENANCE

Refrigeration and HVAC systems are critical to your business, and proper maintenance is key to protecting this investment. If a system goes down or operates improperly, costs can skyrocket through unnecessary energy consumption, food or product damage/loss, customer dissatisfaction, and safety risks. Whether it is scheduled preventative maintenance, break-fix, or emergency maintenance, Source’s team of more than 700 “self-performing” expert field technicians is ready to respond to your needs, 24/7.

Our state-of-the-art technical training centers ensure our technicians are trained in the latest techniques and technologies to address your system’s specific issues, regardless of brand. This includes servicing systems that operate with alternative and natural refrigerants like CO2, glycol, ammonia, propane, as well as R22 replacements such as R448A, R407A, or other alternatives as desired by the customer. Additionally, our Intelligent Dispatch system ensures we send the right technician for your specific problem, the first time. Our goal is to make your total experience with Source, the best in the industry.

Our extensive service offerings for refrigeration and HVAC include:

Preventative Maintenance Programs
Maintenance Contracts
Quoted Work
Time & Material
Dehumidification service
Leak Detection
Equipment Tagging
Case Cleaning

Preventative Maintenance

Preventative Maintenance (PM) is key to reducing emergency service, equipment down time, loss of sales, refrigerant usage, energy usage, and extending equipment life.

 

Based on years of experience and customer feedback, we have developed two specific PM programs that address our customers’ needs:

Source Quarterly General Maintenance PM

This PM program covers all of the basic needs of both small and large mission-critical systems. In multi-site situations, the scope of work is consistent site-to-site. The program price and the time required to complete the scope of work depends on the size, location, amount and type of equipment located at the site.

Source Compressor Room and EMS PM

This bi-annual PM program focuses on high-dollar equipment such as compressors, EMS set points, energy consumption, lighting schedules, anti-sweat, and dehumidification. These PM’s are performed by our level 5 (or higher) technicians since they require a much more advanced skill set.

Operating knowledge concerning regulatory and/or 3rd party systems — e.g., required paper work, and system entries for the EPA, AQMD, CARB, Verisae, Corrigo, Service Channel, Maximo, etc. — is built into our processes and our technician’s hand-helds and automated whenever possible to help ensure compliance and a best-in-class customer experience.

Time & Material

Much of our Service & Maintenance work is performed on a time & material (T&M) basis, meaning customers pay for the time it takes to complete a job and the required material. T&M repair work is typically time sensitive and complex; it is a “managed by event” relationship with a customer that allows them to direct and pay for only the desired services they elect to have performed.

 

Whenever we perform T&M work for any customer we strive to:

Match the technician to the specific customer problem.

Fix it right the first time
(minimize call backs and follow ups).

Maintenance Agreements

To help our customers manage their monthly refrigeration & HVAC service and maintenance costs in a more predictable fashion, Source offers Maintenance Contracts (MAC). MACs operate under a fixed price for monthly maintenance work for a specific scope of work that is often defined through a collaborative effort between our customer and Source.

MACs are typically renegotiated annually or bi-annually and typically cover multiple locations. Work on items not specifically covered in the MAC scope is negotiated with the customer under our Time & Material service offering.

Quoted Work

Refrigeration & HVAC systems are complex systems with many critical components under constant stress. As part of normal operations, components wear out or filters and drains get plugged up. Whether it’s sticking valves, broken fans, or a compressor failure, Source technicians are capable and ready to fix your system’s problems.

We are happy to provide you with fair and reasonable quotes in a timely manner to fix or replace failed components and get your system back up and running as soon as possible. We know that even something that seems as minor as a rattling fan or a plugged drain can have a major impact on your system’s performance, cost and most importantly, your customer’s shopping experience. Let our Source technicians provide you a quote to help make sure minor problems do not become major issues.

Leak Detection

With the soaring cost of R-22 refrigerant, detecting and fixing refrigerant leaks and performing frequent leak checks is more critical now than ever before. Equipped with the latest leak detection equipment, our service technicians are fully trained and ready to perform leak checks and required repairs to help protect your valuable investment in refrigerant. If you do not have a leak detection system installed, contact Source for a quote and start protecting your refrigerant investment today!

Case Cleaning

Keeping your refrigerated cases clean is a simple, inexpensive way to help ensure their optimal performance and appearance. This simple maintenance routine is often forgotten or overlooked and can lead to problems or system inefficiencies and unnecessary service costs down the road. Contact Source and let us perform our comprehensive.

 

Case Cleaning service for you includes:

Disassembling coil housing.

Blowing out drains with CO2 as needed.

De-icing with hot water and brush (no chemicals).

Replacing or repairing any damaged fan motors/blades.

Performing comprehensive leak checks on cases being cleaned and conducting overall store walks to identify any other refrigerant leaks.

Documenting and notifying the customer of any and all leaks identified.

Restarting cleaned cases and verifying operation.

Logging any service issues.

Documenting temperatures and providing a recap of all work to a store representative.

Equipment Tagging

When taking over service responsibility at a store or facility for the first time we “tag” each of your major equipment components with a bar code and then record the unique equipment information (e.g., model, type, serial #, age, if known, etc.) in our hand-held devices, thus establishing it in our data base. Each time a service technician services a “tagged” piece of equipment he scans the bar code and records the maintenance or service performed.

The information captured on specific pieces of equipment can be extremely useful and value-added to our customers when making repair-or-buy decisions, and to clearly identify the high-cost culprits in your system so proactive decisions on how to deal with them can be made.

We also provide “asset tagging” services to provide our customers with a current and complete list of all major refrigeration & HVAC components with parent-child relationships, and specific equipment detail.

Dehumidification

Managing humidity levels has long been a challenge for grocery stores and other businesses where customer comfort or product integrity depends on proper internal climate. This is especially true in high-humidity climates.

The common practice of adjusting a building’s air temperature to try to maintain an acceptable humidity level dramatically increases energy use and costs and can negatively affect customer comfort. Additionally, too much humidity can cause condensation on the refrigerator coils, further increasing energy usage. In a grocery retail setting, frost and ice can form on case doors and the product itself, leading to product deterioration and an undesirable appearance.

The most reliable and cost-effective way to manage the humidity challenge is to install a dehumidification system through a retrofit or remodel or as part of the initial system installation on new construction projects. This valuable investment has been shown to save grocery stores and other businesses tens of thousands of dollars a year in energy savings and operating costs while also dramatically improving the shopping environment for customers and the work environment for employees.

Source Refrigeration & HVAC is an expert service provider for mission-critical Refrigeration & HVAC systems, which includes dehumidification. We are trained on all major dehumidification technologies and with all major dehumidification equipment manufacturers.

With over 700 field-based refrigeration & HVAC service experts throughout much of the country, Source is ready to service and maintain your dehumidification system investment with scheduled preventative maintenance programs and service. Any unplanned/emergency system or product issues can also be handled in a timely, professional manner, 365/24-7.